Company Policy

Delays

Delivery estimates are good faith estimates only. VENINI will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.

Merchandise availability is estimated according to information on hand at the time order is written. Seller is not responsible for delays in stock replenishment and no order may be cancelled or be eligible for a refund or rebate based on late merchandise arrival. Customer assumes all risk regarding determinations of furniture quality, size, use, transportation and fit. Customer assumes full responsibility for ensuring that furniture will fit the space, purpose and use intended by Customer. Seller shall not be responsible in any way for any consequential damages incurred by Customer regardless of the cause, whether a delay or mistake in delivery or the furniture itself, its quality, function or use without limitation. Buyer agrees that Seller’s liability shall never exceed the extent of a full refund of the Total Sale amount on this invoice.

All exchanges and cancellations are subject to seller approval. A 35% restocking fee based on the purchase price will be assessed on seller approved returns, exchanges or cancellations. Seller makes no warranty beyond any written description itemized on this order. Such disclaimer does not affect manufacturer warranty, if any. VENINI disclaims all representations provided and shall not be liable for any errors in information provided. Buyer layaways are not subject to cancellation. Any change to an order must be made within three (3) calendar days after Order Date and in any case before delivery, subject to the terms herein.

Returns

All exchanges and cancellations are subject to seller approval. Merchandise purchased from Venini may only be returned for store credit or exchange upon meeting certain criteria. Returns must be pre-authorized by calling the store you purchased the items from or by calling 954.303.6163 for online orders. Make sure to call for within 7 days of delivery to request an exchange or credit. Pre-approved returns will only apply to merchandise accompanied by original receipt and in original condition and packaging. Subject to applicable local regulations, claims received after 7 days of delivery cannot be processed. Returns are subject to a 35% restocking fee. Non-stock items, lay-away orders and special orders are not returnable or cancellable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Return freight is the responsibility of the customer.

Actual cost of shipping replacement item to you will not be credited or refunded and is subject to additional charge. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited after one year, subject to local regulations.

Items received damaged

Every shipment is insured in the unlikely event that damage occurs during transit. While cases are extremely rare, it does happen once in a while. We request that you inspect your item(s) upon delivery. If your item(s) are damaged, print “Damaged upon Arrival” where you sign for the items and refuse delivery. After delivery is refused and damage is verified, we will file a claim and send you a replacement product. If product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs via email, so that we can address and correct the situation within five days from receipt of the package. Notification to VENINI of hidden damage or problems shall be provided within three (3) business days of receipt. VENINI shall have no liability or responsibility for damage occurring through the acts or omissions of a Third Party Shipper. For curbside deliveries, it is Customer’s responsibility to un-package the furniture items and move the items into the home. If damage has occurred to the furniture during shipment, Customer must refuse the shipment and immediately notify Venini staff.

Discounts

Discounts cannot be mixed with each other. Only one discount code can be used in each order.

Order Cancellation

Orders canceled after 24 hours are subject to a cancellation and 35% restocking fee in addition to any shipping charges incurred as may apply

Collections